Using Dialogue Acts to Suggest Responses in Support Services via Instant Messaging
نویسنده
چکیده
Instant messaging dialogue is real-time, text-based computer-mediated communication conducted over the Internet. Messages sent over instant messaging can be encoded We propose a method of using dialogue acts to predict utterances in taskoriented dialogue. Dialogue acts provide a semantic representation of utterances in a dialogue. An evaluation using a dialogue simulation program shows that our proposed method of predicting responses provides useful suggestions for almost all response types.
منابع مشابه
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